Your Brand Values: What Does Your Business Stand For?

brand-values-company

If you were asked to describe yourself in 4 words or phrases, what would those 4 terms be? Would you focus on your intelligence, your kindness, being a good listener and creativity, or would you choose words such as ‘brave’, ‘respectful’, ‘responsible’ and ‘understanding’? It’s tough right – choosing just 4 words to encompass your undoubtedly lovely personality, and everything you’ve done and achieved. The thing is, all the great things about you are the reasons people stay in touch, want to hang out and keep you in their lives. The same goes for the businesses, companies and brands which we choose to utilise and purchase from. The values in which they uphold, and work towards, are what keeps us coming back for more. But what exactly are brand values, and how do they impact the communication we put out there, and the success of businesses? In this blog, I answer these questions, and offer help in helping you determine your own.

What Are Brand Values?

Brand values are a collection of guiding principles that help to shape every facet of your business. They’re found at the heart of your company, dictating brand messaging, ethos, identity and personality. They influence the business decisions you make and the subsequent actions you take, and tend to be one of the most important factors in customers choosing you over your competitors. Put simply, brand values help you to stand out in an overcrowded market, and is the pull that communicates your worth, reasoning and what your business stands for.

But more than this, your brand values are the beliefs that your business invests in, and your team members live by. They serve as the moral compass that guides your brand story, how it develops and what individuals should associate with your company. They matter because they influence how customers perceive your brand, which is important when it’s likely they will choose a brand whose values align with their own. The same is true for staff members, too. In fact, multiple studies show that shared core values have a significant impact on employee engagement, and retention. And with research finding that employee engagement boosts productivity in the workplace, with an average of 21% more profitability for said businesses, the knock on effect of having defined brand values is clearly imperative to success.

In a nutshell, brand values are important because:

  • They help you to make company decisions that align with your brand’s mission. What do you hope to achieve? What goals does your business have? How can the values that guide your company help to reach them?
  • Enhances employee engagement. This is so much more than appreciation, recognition and rewards. It’s the belief that staff members have that they are working for a business with their and their clients’ best interests at heart, as shown by the values the company trades by.
  • Makes your brand memorable. For example, Adidas’s brand values are: Performance; Passion; Integrity; Diversity. With sport at the very foundation of what they do, and choosing ethical business practices that help to move the business forward, as well as catering to the needs of all budgets, their values simplify their offering in 4 key words.
  • Builds a deeper connection with your audience. This is especially important for charities. Take WWF’s values for example: Courage; Integrity; Respect; Collaboration. They demonstrate courage through the actions they take, and as stated on their website, ‘’work for change where it’s needed, and we inspire people and institutions to tackle the greatest threats to nature and the future of the planet, which is our home.’’ For animal lovers and activists alike, this can really hit home and inspire them to donate, volunteer and do their part.
  • Keeps your brand authentic. Provides truths that keep your business in tow, and boosts brand consistency as the messaging and communication aligns with your brand, boosting loyalty to it too.

brand-value-what-is

How To Define Your Brand Values?

When it comes to your business’s brand values, it’s important that they:

What follows are 4 ways to discover your brand’s values:

  • Conduct a brainstorming session with your team, asking them to write down the top 5-10 words they feel best describe the brand. Then ask them what words they feel should be describing the brand, that possibly currently doesn’t. By asking questions such as “What do we value most as a company?” and “What does our company stand for?”, you can get a real feel for how your team feels toward the company, and where improvements may lie.
  • Think about poor experiences you’ve had with other companies and competitors, and how you can provide a service that is the complete opposite. If for example, your business deals with deliveries, yet you have found that some competitors have a record of delays, stolen packages or rude customer service staff, values you may want to express include: Care; Attention To Detail; Pride; Professionalism.
  • Reflect on all the great things your business already does, and think about why you’re doing them. Do you ensure that your products are sent to your customers in under 24 hours? Are you using only natural ingredients in your products? What do these great things tell you about your business, and how can they be further implemented within your messaging?
  • Research into the brands that inspire you. What is it about them that truly resonates with your being, and what qualities make them special? Look for consistent themes and use them as a guidepost for developing your brand values too.

 

What follows are a list of 200 brand values, that can be a good jumping off point for defining yours.

brand-values-brainstorm.

The Brand Values List & Real World Examples

Liza Furze – an expert on brand values – has created a fantastic guide on words you may want as your brand values. These words are:

  1. Abundance
  2. Acceptance
  3. Accessibility
  4. Accountability
  5. Accuracy
  6. Activeness
  7. Adaptability
  8. Adventure
  9. Affection
  10. Ambition
  11. Appreciation
  12. Approachability
  13. Attention to detail
  14. Balance
  15. Beauty
  16. Belonging
  17. Bravery
  18. Capability
  19. Care
  20. Change
  21. Charity
  22. Clarity
  23. Cleanliness
  24. Collaboration
  25. Comfort
  26. Commitment
  27. Communication
  28. Compassion
  29. Confidence
  30. Connection
  31. Consistency
  32. Control
  33. Cooperation
  34. Courage
  35. Craftiness
  36. Craftsmanship
  37. Creativity
  38. Credibility
  39. Curiosity
  40. Customer satisfaction
  41. Customer-centric
  42. Daring
  43. Dedication
  44. Dependability
  45. Determination
  46. Devotion
  47. Dignity
  48. Diligence
  49. Directness
  50. Discipline
  51. Discovery
  52. Discretion
  53. Diversity
  54. Dreams
  55. Drive
  56. Duty
  57. Eagerness
  58. Ease of use
  59. Economy
  60. Education
  61. Effectiveness
  62. Elegance
  63. Empathy
  64. Empowering
  65. Energy
  66. Engagement
  67. Enjoyment
  68. Entertainment
  69. Enthusiasm
  70. Entrepreneurship
  71. Environment
  72. Equality
  73. Evolution
  74. Excellence
  75. Excitement
  76. Exhilaration
  77. Expertise
  78. Exploration
  79. Fairness
  80. Faith
  81. Family
  82. Fame
  83. Fascination
  84. Fearlessness
  85. Firmness
  86. Fitness
  87. Flexibility
  88. Focus
  89. Freedom
  90. Freshness
  91. Friendship
  92. Fun
  93. Generosity
  94. Genius
  95. Genuineness
  96. Goodwill
  97. Gratitude
  98. Growth
  99. Guidance
  100. Happiness
  101. Hard work
  102. Harmony
  103. Health
  104. Heart
  105. Heroism
  106. History
  107. Honesty
  108. Honour
  109. Hope
  110. Humility
  111. Humor
  112. Imagination
  113. Impact
  114. Individuality
  115. Innovation
  116. Insight
  117. Inspiration
  118. Integrity
  119. Intelligence
  120. Intimacy
  121. Intuition
  122. Joy
  123. Justice
  124. Kindness
  125. Knowledge
  126. Leadership
  127. Learning
  128. Liveliness
  129. Logic
  130. Longevity
  131. Love
  132. Loyalty
  133. Mastery
  134. Mindfulness
  135. Motivation
  136. Neatness
  137. Optimism
  138. Organisation
  139. Originality
  140. Partnership
  141. Passion
  142. Patience
  143. Peace
  144. Perception
  145. Performance
  146. Persistence
  147. Personal development
  148. Playfulness
  149. Poise
  150. Polish
  151. Popularity
  152. Positivity
  153. Potential
  154. Power
  155. Precision
  156. Pride
  157. Privacy
  158. Productivity
  159. Professionalism
  160. Progress
  161. Purity
  162. Quality
  163. Recognition
  164. Reflection
  165. Relationships
  166. Reliability
  167. Resilience
  168. Resourcefulness
  169. Respect
  170. Responsibility
  171. Safety
  172. Satisfaction
  173. Security
  174. Sharing
  175. Simplicity
  176. Sincerity
  177. Skill
  178. Speed
  179. Spontaneity
  180. Stability
  181. Strength
  182. Success
  183. Support
  184. Sustainability
  185. Talent
  186. Teamwork
  187. Thoughtfulness
  188. Tolerance
  189. Trust
  190. Truth
  191. Understanding
  192. Uniqueness
  193. Unity
  194. Value
  195. Variety
  196. Virtue
  197. Vision
  198. Warmth
  199. Welcoming
  200. Wonder

A thorough consideration of these words, and how 4-5 of them may express your company is definitely worth the time and effort. What follows are some of my favourite brand values, with the explanations of what these words mean to the businesses that chose them.

 

KPMG

Dealing with tax, auditing and advisory services to the financial services, retail and industrial manufacturing industries – among others – they are committed to instilling trust in their customers and communities in which they operate.

  • We Lead By Example – ‘’At all levels we act in a way that exemplifies what we expect of each other and our member firms’ clients.’’
  • We Respect The Individual – ‘’We respect people for who they are and for their knowledge, skills and experience as individuals and team members.’’
  • We Are Committed To Our Communities – ‘’We act as responsible corporate citizens by broadening our skills, experience and perspectives through work in our communities and protecting the environment.’’
  • We Are Open And Honest In Our Communication– ‘’We share information, insight and advice frequently and constructively and manage tough situations with courage and candor.’’

 

Netflix

Offering every genre of film and television show under the sun, Netflix strives for service provision that meets the needs of its diverse audiences.

 

  • Judgment – ‘’You identify root causes, and get beyond treating symptoms. You think strategically, and can articulate what you are, and are not, trying to do. You are good at using data to inform your intuition.’’
  • Courage – ‘’You say what you think, when it’s in the best interest of Netflix, even if it is uncomfortable. You are willing to be critical of the status quo. You question actions inconsistent with our values.’’
  • Selflessness – ‘’You seek what is best for Netflix, rather than what is best for yourself or your group. You are open-minded in search of the best ideas. You make time to help colleagues.’’
  • Inclusion – ‘’You collaborate effectively with people of diverse backgrounds and cultures. You nurture and embrace differing perspectives to make better decisions. You intervene if someone else is being marginalised.’’

 

Airbnb

Allowing everyone to become a holiday host, they encourage a great experience and make visitors feel as if they are staying in a home away from home.

 

  • Be A Host – ‘’Care for others and make them feel like they belong. Encourage others to participate to their fullest/ Listen, communicate openly and set clear expectations.’’
  • Champion The Mission – ‘’Prioritise work that advances the mission and positively impacts the community. Build with the long-term in mind. Actively participate in the community and culture.’’
  • Be A Cereal Entrepreneur – ‘’Be bold and apply original thinking. Imagine the ideal outcome. Be resourceful to make the outcome a reality.’’
  • Embrace The Adventure – ‘’Be curious, ask for help, and demonstrate an ability to grow. Own and learn from mistakes. Bring joy and optimism to work.’’

 

And of course, Embryo…

  • Together – ‘’Our environment fosters the growth of our business and our people. Collaboration is what drives our creativity. We value inclusivity and we are all in this together.’’
  • Curious – ‘’Our curiosity is what allows us to understand the problems brands face. It drives us to delve deeper, widen our view and find the insights that others can’t see.’’
  • Innovative – ‘’Innovation is at the heart of our business. It’s what drives us and our clients forward. The key to innovation is the balance of creativity and delivery.’’
  • Focused – ‘’We are focused on service, on delivery, on optimisation, on results and on changing the way our industry is perceived.’’

 

 

Curious about your brand values? Looking for an innovative and focused approach to your digital marketing strategy? Together, we can find the words that best define your brand, and help express them through your messaging – whether that’s content, PR, PPC or social media. For more information on our range of services, please contact us today on 0161 327 2635.